DELIVERY:

SHIPPING WITHIN AUSTRALIA - $10AUD FLAT RATE

  • Metro areas - please allow 2-5 business days.
  • Rural areas - please allow 3-7 business days. 

EXPRESS SHIPPING WITHIN AUSTRALIA - $20AUD FLAT RATE

  • Metro areas - please allow 1-2 business days (except Perth CBD & Darwin only).
  • Rural areas - please allow up to 5 business days. 

*Please note that over Christmas (5th - 20th December) or busy sale periods, there may be delays in receiving orders. Please allow 7 days for orders to be received.  

 

INTERNATIONAL ORDERS

All deliveries have unique tracking numbers and can be tracked online (inc. optional email notifications). 

REGION 1- $20AUD FLAT RATE

  • New Zealand

Delivery: 4-10 business days.

REGION 2 - $25AUD FLAT RATE

  • Canada, China, Hong Kong, Japan, Maldives, Singapore, USA 

Delivery: 4-10 business days.

REGION 3 - $30AUD FLAT RATE

  • Belgium, Brazil, Croatia, France, Germany, Greece, Ireland, Italy, Portugal, Spain, UAE, United Kingdom

Delivery: 5-14 business days. Times may vary depending on your destination. 

*Delivery times are subject to change and excludes custom clearance delays. Please see Customs, Duties & Taxes (below). 

DELIVERY TERMS:

  1. Deliveries are sent during normal business hours between 9am-5pm, Monday to Friday. Purchases made on weekends and public holidays will be processed on the next business day.
  2. Prior to the dispatch of your purchases, we may require confirmation of your details with your card issuer. We aim to keep any delays to a minimum. 
  3. Please allow 24 to 48 hours from the moment your order has been approved and payment has been processed for our team to dispatch your order from our warehouse. Please note that potential delays may occur during busy sale periods.
  4. Please ensure your delivery address is attended e.g.: a business address is recommended. 
  5. We are unable to amend or redirect orders once they have been processed.
  6. Any shipments which are rejected by the receiver or as a result of the wrong address having been provided to us will result in the customer incurring redirection fees and is responsible for any original or return shipping charges. In the instance that a shipment is rejected by the receiver, it is the customer's responsibility to contact Customer Care within 24 hours. 
  7. Please note we reserve the right to cancel any order at any time, at our sole discretion.
  8. If you are under 18 years old you must have the card holder's permission to purchase from I Am Zazie Online.

 

CUSTOMS, TAXES & DUTIES:

  1. Taxes and duties are calculated according to your shipping destination.
  2. Please note that local charges (sales tax, customs duty) may occur, depending on your shipping destination and local customs duties. These charges are at the customers own expense. These are not the responsibility of I Am Zazie.

  3. Orders to a DDU (Delivery Duty Unpaid) destination may be subject to import duties and/or taxes, which are applied when your package reaches your country. Payment of these import duties and/or taxes are necessary in order to release your package from customs. 
  4. We are unable to estimate the amount of duties and taxes your package will incur as these charges are imposed directly by your local customs and vary from country to country. For more information, please contact your local customs office. 
  5. By law, we must declare all items in your order at their full price and cannot alter this amount to decrease international custom fees.
  6. Delivery times may be affected by Custom Clearance delays and is out of I Am Zazie's control. 
  7. If you reject a shipment, you are responsible for the original shipping charges, any import fees, duties and/or taxes that are incurred on the package, and the cost of returning the package to I Am Zazie’s warehouse. Please note we do not offer refunds unless the item(s) is faulty - see Returns Policy. 
  8. Please note we reserve the right to cancel any order at any time, at our sole discretion.
  9. By placing an order online through this I Am Zazie website, you are accepting these terms.